> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/awesome-selfhosted/awesome-selfhosted/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing

> Self-hosted helpdesk, bug tracking, and issue tracking systems

[Helpdesk](https://en.wikipedia.org/wiki/Help_desk_software), [bug](https://en.wikipedia.org/wiki/Bug_tracking_system) and [issue](https://en.wikipedia.org/wiki/Issue_tracking_system) tracking software to help the tracking of user requests, bugs and missing features.

**Related Categories**: Task Management & To-do Lists, Software Development - Project Management

## Applications

### Bugzilla

General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.

* **Website**: [bugzilla.org](https://www.bugzilla.org/)
* **Source Code**: [github.com/bugzilla/bugzilla](https://github.com/bugzilla/bugzilla)
* **License**: MPL-2.0
* **Tech Stack**: Perl

### Frappe Helpdesk

Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

* **Website**: [frappe.io/helpdesk](https://frappe.io/helpdesk)
* **Source Code**: [github.com/frappe/helpdesk](https://github.com/frappe/helpdesk)
* **License**: AGPL-3.0
* **Tech Stack**: Docker

### FreeScout

Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).

* **Website**: [freescout.net](https://freescout.net/)
* **Demo**: [demo.freescout.net/login](https://demo.freescout.net/login)
* **Source Code**: [github.com/freescout-help-desk/freescout](https://github.com/freescout-help-desk/freescout)
* **License**: AGPL-3.0
* **Tech Stack**: PHP, Docker

### GlitchTip

Error tracking app to collect errors reported by your app.

* **Website**: [glitchtip.com](https://glitchtip.com)
* **Source Code**: [gitlab.com/glitchtip/glitchtip](https://gitlab.com/glitchtip/glitchtip)
* **License**: MIT
* **Tech Stack**: Python, Docker, K8S

### ITFlow

Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).

* **Website**: [itflow.org](https://itflow.org)
* **Demo**: [demo.itflow.org](https://demo.itflow.org)
* **Source Code**: [github.com/itflow-org/itflow](https://github.com/itflow-org/itflow)
* **License**: GPL-3.0
* **Tech Stack**: PHP

### Libredesk

Modern customer support desk. Single binary app.

* **Website**: [libredesk.io](https://libredesk.io/)
* **Source Code**: [github.com/abhinavxd/libredesk](https://github.com/abhinavxd/libredesk)
* **License**: AGPL-3.0
* **Tech Stack**: Docker, Go, Nodejs

### MantisBT

Bug tracker, fits best for software development.

* **Website**: [mantisbt.org](https://www.mantisbt.org/)
* **Demo**: [mantisbt.org/bugs/my\_view\_page.php](https://www.mantisbt.org/bugs/my_view_page.php)
* **Source Code**: [github.com/mantisbt/mantisbt](https://github.com/mantisbt/mantisbt)
* **License**: GPL-2.0
* **Tech Stack**: PHP

### OTOBO

Flexible web-based ticketing system used for customer service, help desk, IT service management.

* **Website**: [otobo.io](https://otobo.io/en/)
* **Demo**: [otobo.io/en/service-management-plattform/otobo-demo](https://otobo.io/en/service-management-plattform/otobo-demo/)
* **Source Code**: [github.com/RotherOSS/otobo](https://github.com/RotherOSS/otobo)
* **License**: GPL-3.0
* **Tech Stack**: Perl, Docker

### Request Tracker

Enterprise-grade issue tracking system.

* **Website**: [bestpractical.com/rt](https://www.bestpractical.com/rt/)
* **Source Code**: [github.com/bestpractical/rt](https://github.com/bestpractical/rt)
* **License**: GPL-2.0
* **Tech Stack**: Perl

### Roundup Issue Tracker

Simple-to-use and -install issue tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. Designed with flexibility in mind - not just another bug tracker.

* **Website**: [roundup-tracker.org](https://www.roundup-tracker.org/)
* **Source Code**: [roundup-tracker.org/code.html](https://www.roundup-tracker.org/code.html)
* **License**: MIT, ZPL-2.0
* **Tech Stack**: Python, Docker

### Zammad

Easy to use but powerful open-source support and ticketing system.

* **Website**: [zammad.org](https://zammad.org/)
* **Source Code**: [github.com/zammad/zammad](https://github.com/zammad/zammad)
* **License**: AGPL-3.0
* **Tech Stack**: Ruby, deb